What To Expect During The Claims Process

We are ready to help when you need to initiate your auto or home insurance claim. In a matter of minutes you can easily report a new claim and track its progress right from the palm of your hand:

Reporting Your Claim

When you start the claims process, we will ask you some simple questions about your policy and what led to the accident. You will get a claim number from us to track the claim's progress, and a claims representative will contact you in 1-2 business days if we need any additional information.

Tracking Your Claim

Once your claim has been reported, you can set up a vehicle inspection and arrange for repairs to your vehicle right from your mobile device. You can also supplement your claim with additional photos and/or documents.

You can easily check details of your claim as it is being processed from your mobile device. Our app and mobile website allow you to the following:
  • View claim information
  • Schedule a vehicle inspection
  • Search for auto repair shops
  • Find appraisal information
  • Change contact information
  • Check on your payment status
  • And more

Sign Up for SMS/Text Alerts

Sign up for SMS/text message alerts to receive notifications on the status of your claim. Receive text messages on your phone when you first report your claim and when a payment has been sent. Log in to eService to sign up for SMS/text message alerts.1
1Message and data rates may apply.