Report & Track a Claim

Experience a no-pressure, stress-free claims experience

Report a Claim
Log In to Report and Track a Claim


or call 1-800-2CLAIMS
Online or over the phone, we're ready to help when you need us most.

At Liberty Mutual, we know that filing a claim can seem like a stressful situation. But it doesn't have to be. You can choose from three easy ways to file a claim, and once it's been reported, track its progress quickly and easily by .

Report and Track Your Claim Online
To report your claim online, simply (from your computer or mobile device) and answer some simple questions about your claim. You will then receive a claim number and, if necessary, a Liberty Mutual Claims Representative will contact you - usually within one business day.

You can also track the status of a claim online. Once the claim has been filed you can:

  • View your claim information
  • Contact your claim representative
  • Send us photos and documents
  • Find appraisal information
  • View payment details
  • Change your contact information
  • And more
Sign Up for SMS/Text Alerts
Sign up for SMS/text message alerts to receive notifications on the status of your claim. Text message updates could include the acknowledgement of your claim, availability of your estimate, or updates on your payment status. to eService to get started.1

Report a Claim With Liberty Mutual Mobile
Not only can you log in and report a claim from your mobile device, you can also download the Liberty Mutual Mobile app, and:

  • Map your location using GPS
  • Take pictures of damage
  • Record a voice note to help you remember key details
  • And more
Available for both iPhone and Android.

Not a Liberty Mutual Customer but Need to Track Your Claim?
Visit our page for Non-Liberty Mutual Customers to learn about the claims process and how you can monitor its progress.

Call Us Anytime
24 hours a day, 7 days a week, call us to report a claim, check the status or simply ask questions.

Call: 1-800-2CLAIMS (1-800-225-2467)

1 Message and data rates may apply.

Broken Glass?
Broken Glass Promo

Liberty Mutual partners with Safelite® Solutions to manage your windshield and auto glass claims.

to schedule your replacement / repair and create your claim online or call them directly, 24/7 at 1-800-567-5568

Roadside Assistance
Roadside Assistance

If you need immediate Roadside Assistance call 1-800-426-9898, 24-hours a day.

Additional charges apply if your policy does not include the Towing and Labor coverage. Applies to mechanical breakdowns and disablements only. Towing related to accidents would be covered under your Collision or Comprehensive coverage.

Contact Us

Call 1-888-670-3366

Sales: Mon.-Fri. 7 am-1 am ET, Sat. 7 am-11:30 pm ET, Sun. 9 am-10 pm ET Claims: 24/7 Customer Service: Mon.-Fri. 8 am-10 pm ET, Sat. 8 am-8 pm ET, Sun. 11 am-5 pm ET